Q: How do I best clean the glasses and make them last as long as possible?
A: Please refer to our clean and care guide for proper cleaning instructions. Do not leave glasses in a hot car as the lens coating on the lenses and foam on the eyecup can be affected by excessive heat.
Q: How often do I have to replace my old eyecup with a brand new one?
A: Each eyecup usually lasts anywhere from 3 months to 5 years depending on care & cleaning methods. Never soak the eyecups in water. Always use a pre-moistened wet cloth and make sure the eyecup and magnets/foam are fully dry before placing back on the frame. Make-up, lotions, and sweat will also affect the longevity of the eyecups.
Q: How do I remove the detachable eye-cup without damaging it?
A:
Q: How can I be sure if the eyecup (Airshield) fits on my face and around my eyes?
A: It is very important to find the best seal around your eyes with the least gap as possible because the better the seal the better it'll protect your eyes. You may submit a picture of your face to us to give you the top 3 suggestions. If you've never tried our eyewear before it is highly recommended to try at least 3 options to find the best fit.
Q: Which 7eye by Panoptx models accommodate prescription lenses?
A:All but one frame can accommodate prescription lenses. Prescription ranges go from (+)4.00 to (-)4.00. We can not guarantee any prescription fitting until we see your prescription. Mason is the only product that cannot accommodate prescription lenses.
Q: Why is the foam eyecup leaving black marks on my face?
A:Using sunscreen around the eyewear may affect 7eye's foamed eyecup (silicone eyecup is ok) as it can leave black marks around the eyes when it is a new eyecup. This typically occurs the first 2 or 3 times of wearing the glasses. If you wish to use sunscreen, please apply it beforehand and let it absorb to your skin before using the glasses.
Q: What is the difference between 7eye and Ziena glasses?
A: 7eye glasses have foam behind the frame and looks more like sunglasses so it looks more like an outdoor glasses to wear. Most 7eye frames are Z87.1 safety rated glasses so are more sturdier. Ziena glasses have silicone behind the frame and look more like optical frame that you can wear for both indoor and outdoor. If you play sports, 7eye is recommended. If you have dry eyes, whatever frame seals around the eyes the best is the best choice.
Q: Why is it that I cannot process my international order when I enter an address from the UK, Mexico, etc?
A:With countries like the UK and Mexico, we have a distributor that will be able to fulfill your order. Please go to our company page to find your country’s distributor and contact them directly.
Q: How long does it take to process an order once it’s been placed online or by phone?
A:All orders can take up to three days to be process from time of order. Order cutoff time is Monday to Friday 1:00 PM PST, orders placed after the cutoff will process the following business day. Orders with upgraded shipping (express, overnight, etc.) will take up to 2 days to complete though most of the time it can be done within 1 day. Prescription orders may take up to 2 weeks to process and if anti-fog is being applied it may take 3 weeks to process.
Q: What is ANSI Z87.1?
A:ANSI stands for the American National Safety Institute andZ87. 1 is the name of the safety standard pertaining to safety eyewear. For a style to be ANSI Z87.1 compliance, that particular sunglass has to pass a series of stringent tests ranging from the optical quality of the lens to impact resistance of the frame. For a style to be ANSI Z87.1 compliance, those sunglasses have to be tested by an accredited third party company and pass all pertinent tests.
Q: What is this Prop 65 warning? Is our product BPA-Free?
A: The answer is no. Any Polycarbonate-made material would have BPA in it. It acts as a solidifying agent so that the plastic doesn't stay too soft. This is present in any polycarbonate lenses in our products.
BPA is mostly used in most plastics and food can lining. It affects female reproductive system thus it is mentioned in the ubiquitous Prop 65. As long as you don't digest a few hundred lens at one time, the level of BPA in our product needed to affect your reproductive system, it should be ok. But by the time you eat that many lenses, don't worry about the reproductive system. Let's focus more of your pipe system everywhere else in the body.
Prop 65 warning is not enforced in all states. However, 7eye resides in a state Prop 65 is enforced, it is required to mention it everywhere the products are sold. For more information, please refer to this government link.
Q: What does impact resistance mean?
A:Impact resistance means that particular style passed the high mass impact resistance test. This test consists of a 500 gram pointed metal projectile being dropped on the lenses from about 4 feet above. The eyewear must remain intact with no frame or lens pieces detaching. Upon impact in an accident for example, inferior lenses will shatter into many pieces which increases likelihood to pierce the eyes. All lenses by7eyebyPanoptxare impact resistant in which won’t fracture as many pieces and therefore decreases likelihood of damaging the eyes.
Q: Where is the product made?
A:7eye by Panoptx products with the exception of Rider Readers are assembled at the 7eye headquarters located in Ontario, California with global materials. Our products are highly customizable - each order is made to order and not mass produced.
Q: What should I be looking for when trying on or buying a pair of 7eye by Panoptx AirShield series wraparound sunglasses?
A:Fit before Style. Before you focus on the style you need to make sure to get a pair that provides a totalOrbitalSeal™around your face. This will ensure our patented eyecup will keep the elements out and keep your eyes moist and safe.
Q: Will the eyecup help with my dry eyes?
A:Yes, the eyecup creates a “moisture chamber” around the eye, ideal for motorcyclist, dry eye patients, skiers, high altitude climbers and more.
Q: Do you offer any type of discount for Military, Law Enforcement Officers, and Fire fighters?
A:Yes, we honor all of our servicemen and woman 365 days a year. We give a 25% discount on any of our frames with valid documentation. Documentation can be emailed to us for one time registration. The offer excludes discontinued frames and prescription lenses.
Q: How do I clean my eyecup?
A:We suggest NOT using soap and water, BUT either a gentle makeup remover or a baby wipe. Using small circular motions, and the tip of your finger with the baby wipe, massage the dirt away. Please keep from using sunscreen around your eyes while wearing 7eye sunglasses with the eye-cup.
Q: I got a pair of glasses in the mail and it doesn't fit, how do I go about returning for a store credit and trying another pair?
A:Before you send the glasses back, please have someone take picture of you wearing the product. Take pictures of top of the frame, front view, and below the frame where we can see the foam sealing around your face and see where the gap is.
Q: How do I clean the lenses?
A: When cleaning the lenses please do not use a lens cleaner that has alcohol or is an alcohol based solution, as it will damage the antifog coating.
Q: Will these glasses affect my peripheral vision?
A. Please be careful of your surroundings as peripheral vision is hampered.
Q: Does the UV protection increase as the photochromic transitioning lens gets darker?
A: Regardless of lens color or darkness, all our lenses including clear lenses have 100% UVA+UVB protection. We shouldn't be complacent thinking 100% UV is all you need. Bright light that has UV filtered can still damage eyes. For outdoors, we recommend a dark tinted lens, especially with polarization to it to reduce glare.
Q: Does 100% UV, 100% UVA + UVB, UV400 protection all mean the same thing?
A: Yup. Nowadays eyewear companies prefer to say 100% UVA + UVB to sound like there are extra things in there. Thanks marketing fluff team!
Q: I cannot choose my country to ship to in the order process. Why is that?
A: We have removed a few countries as an option, because we have local shops that sell the glasses in your country. Ordering through your country locations will save you excessive international shipping fees and worse, the custom duties, which is often 30-50% of your order amount.
I have ocular graft vs host disease and wear scleral lenses all day every day. I also wear a pair of my 7eye glasses most of the time. Especially if I'm outside or in the car. Life changing for me. And the people at 7eye are great to work with.
I like the new line that came out. It comes in matte which I love and the maestro plus is a very comfortable fit on the face. One thing it does not have is the replaceable foam pads which is a bummer. Hopefully that will be coming soon, !
I took advantage of the 10 day trial to try out the Kai, Verona and Marina glasses. Kai was a bit too small for my taste and the seal wasn’t as good as the Marina which is the bigger frame of the three I selected. I liked the Verona for sports related activities but overall for work and being out and about I preferred Marina. It’s a professional look with a touch of sass and class and really good seal around my eye. I tested them in front of a heater blowing hot air and never felt it on my eyes! I ended up getting the black with clear sides also tortoise color with darker sides to wear as sunglasses. Happy these exist as I have very dry eye due to constant cold air circulating at work and being outdoors in windy weather conditions has also been a challenge. Not anymore!! I highly recommend them for dry eye relief.
