Shipping Time:

All orders are custom built and made to order. We are proud that our glasses are not mass produced and built right after you placed the order in California, USA. This is why regular orders are normally shipped within 3 business days. It does NOT include the shipping time (up to 3-10 business days). *For prescription orders, it takes 2-3 weeks to make the glasses.*

Please note for UPS and Fedex, they only count business days as shipping days. They do not count Saturdays and Sundays as delivery days. When choosing Next Day Air for UPS and Fedex, if this is shipped on a Friday, it will get to destination on Monday, but not Saturday. 

Need a faster delivery time? If you place your order before 11:45am PST and choose expedited shipping, your order will be expedited if you choose overnight or 2 day delivery (excludes weekends & holidays). Please call to confirm on any overnight and 2 day shipping - (909)509-8228. The best way to get a package by a very specific time, please call in when you place the order to ensure timely delivery!

Leaving for a trip? The best way to get a package by a very specific time, please call in when you place the order to ensure timely delivery!

Return Policy

Your satisfaction is our #1 Priority and guaranteed. If you’re not completely satisfied, you may return it within 30 days after purchase for a complete refund after discounts or exchange, excluding prescription orders. 7eye eyewear returned for credit or exchange must be in unused and salable condition including all original packaging, accessories, and proof of purchase. 7eye eyewear with the removable and/or fixed eyecup, that has been worn, abused, damaged, pet hair, cigarette smell or has any residue from facial products or medications, will be deducted $25 from the refund. This returns process only applies to purchases made on our website. If your product was not purchased on our website, please refer to the original retailer.

For prescription orders, the frame can be refunded. The prescription lens as it is customized to the customer cannot be refunded.

Customers are responsible for shipping costs unless the product is defective or an error has occurred when filling the order. For any order with 4 or more pairs to be returned for refund, a 20% service return charge would be applied to the refund amount. 

Have questions? Prefer to order by phone? The 7eye Customer Service Team is happy to assist you at 909-509-8228.

Lost Package Policy

At 7eye by Panoptx, we strive to ensure that every order reaches our customers promptly and securely. However, we understand that occasionally, packages may go missing during transit, which can be frustrating. To address this issue fairly and efficiently, we have implemented the following policy:

Signature Confirmation:
It is the customer's responsibility to select and purchase shipping insurance at the time of purchase if they wish to protect their shipment against loss or damage. We offer signature confirmation during checkout for your convenience.

Lost Package Procedure:
If a customer's package is marked as delivered but has not been received, they must first:

• Verify the shipping address provided during checkout.
• Check with neighbors or household members who may have received the package on their behalf.
• Look behind bushes or places where your postman tried to hide it away from porch pirates
• Look for a notice of attempted delivery or contact information left by the carrier.

Filing a Claim:
If the package is still not located, the customer should promptly contact the shipping carrier to initiate a claim. They are responsible for following up with the carrier until a resolution is reached.

Resolution by Shipping Carrier:
Once the shipping carrier completes their investigation and provides a written statement confirming that they cannot locate the package or otherwise resolve the issue, the customer should forward this statement to 7eye by Panoptx for further assistance.

Replacement Shipment:
Upon receipt of the carrier's written statement indicating their inability to resolve the issue, 7eye by Panoptx will promptly send a replacement shipment to the customer at no additional cost.

Exceptions:
7eye by Panoptx reserves the right to review each case individually and may offer alternative resolutions depending on the circumstances.

Note:  It is important for customers to report any issues with their shipment promptly to ensure timely resolution. Delays in reporting may impact the ability to file a claim or receive a replacement.